MOTION ADDICT ("MOTION ADDICT," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit motion-addict.com (the "Site"), place an order, or otherwise interact with us. By using the Site, you consent to the practices described below.
1. Information We Collect
We collect the following categories of personal information:
- Contact & order details: name, shipping address, billing address, email address, and phone number.
- Payment information: credit/debit card details are collected and processed directly by our PCI-DSS compliant payment processors (Stripe, Shop Pay, PayPal, Apple Pay, Google Pay). We do not store full card numbers on our servers.
- Device & usage data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps, collected through cookies and similar technologies.
- Customer support communications: messages, attachments, and any information you provide when contacting us by email or through the contact form.
- Marketing preferences: email opt-in status and engagement with our newsletters.
2. How We Use Your Information
- Process, ship, and track your orders.
- Send order confirmations, shipping notifications, and important service updates.
- Respond to customer service inquiries and process returns or refunds.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Improve our website, products, and customer experience.
- Send promotional emails (only if you have opted in; you may unsubscribe at any time).
- Comply with applicable legal, tax, and accounting obligations.
3. How We Share Your Information
We do not sell your personal information. We share data only with trusted service providers that help us operate our business, including:
- Payment processors (e.g., Stripe, PayPal) to securely process transactions.
- Shipping carriers (e.g., USPS, UPS, FedEx, DHL) to deliver your orders.
- Email and CRM providers to send transactional and marketing communications.
- Analytics providers (e.g., Google Analytics, Meta) to understand site performance.
- Legal and regulatory authorities when required by US federal or state law.
4. Cookies & Tracking Technologies
We use essential cookies to operate the shopping cart and checkout, and—with your consent—analytics and advertising cookies to understand traffic and personalize marketing. You can manage your cookie preferences through the banner displayed on your first visit or your browser settings.
5. Your Privacy Rights
Depending on your state of residence, you may have rights under the California Consumer Privacy Act (CCPA/CPRA) or similar US state privacy laws, including:
- The right to know what personal information we collect and how it is used.
- The right to request access to or a copy of your personal information.
- The right to request correction or deletion of your personal information.
- The right to opt out of the sale or sharing of personal information (we do not sell data).
- The right to non-discrimination for exercising any of these rights.
To exercise any of these rights, please email support@motion-addict.com. We will respond within 45 days as required by law.
6. Children's Privacy
Our Site is not directed to children under 13 (or under 16 in certain states). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.
7. Data Retention
We retain order records for the period required by US federal and state tax law (generally 7 years). Marketing and analytics data is retained no longer than 24 months. You may request deletion of your data at any time, subject to legal retention requirements.
8. Data Security
All communications between your browser and our Site are encrypted via TLS/SSL. Payments are processed exclusively by PCI-DSS Level 1 compliant providers. While no system is 100% secure, we take commercially reasonable measures to protect your information.
9. International Customers
Our Site is operated from the United States. If you access the Site from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated via email or a notice on the Site.
11. Contact Us
Questions or requests? Email us at support@motion-addict.com. For mailing, please use the business address listed in our website footer.