We ship every order with care and full tracking. Below is exactly what to expect from the moment you check out to the moment your package arrives at your door.
1. Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding US federal holidays). Orders placed after 2:00 PM ET, on weekends, or on holidays will begin processing on the next business day. You will receive a confirmation email immediately after checkout and a tracking number as soon as your order ships.
2. Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| United States (Standard) | 3–7 business days | FREE |
| United States (Express) | 2–3 business days | $14.90 |
| Canada | 5–10 business days | FREE |
| International | 8–14 business days | FREE |
Delivery times are estimates from the carrier and begin on the day of shipment, not the day of order. Remote ZIP codes (Alaska, Hawaii, US territories) may take a few additional business days.
3. Carriers
Domestic US orders ship via USPS, UPS, or FedEx, selected based on speed and destination. International orders ship via DHL or local postal partners.
4. Order Tracking
Every order includes a tracking number. You will receive an email when your package ships and another notification when it is out for delivery. If you have not received tracking information within 3 business days of your order, please contact us at support@motion-addict.com.
5. Customs, Duties & Taxes
US orders include all applicable sales taxes at checkout where required. For international orders, the recipient is responsible for any import duties, customs fees, or taxes levied by the destination country. These charges are not included in your order total and are determined by your local customs authority.
6. Lost, Stolen or Delayed Packages
If your tracking has not updated for more than 7 business days, or your package is marked as delivered but you cannot locate it, please email support@motion-addict.com with your order number. We will open a carrier investigation immediately and, where appropriate, ship a free replacement or issue a full refund once the package is officially declared lost.
7. Incorrect or Incomplete Address
Please carefully review your shipping address before completing checkout. If you notice an error, contact us within 1 hour of placing the order and we will do our best to update it before the package ships. Orders returned to us due to an incorrect address may be subject to a reshipment fee.
8. Order Changes & Cancellations
Because we process orders quickly, we can only modify or cancel an order within 1 hour of purchase. After that window, please follow our Returns & Refund Policy once the order arrives.
9. Contact
Any shipping question? Reach our US-based support team at support@motion-addict.com. We reply within 24 hours on business days.