Your satisfaction is our top priority. If your MOTION ADDICT order does not meet your expectations, we offer a straightforward 30-day return process for customers across the United States.
1. 30-Day Return Window
You may return any eligible item within 30 days of delivery for a full refund of the product price. To qualify for a return, items must be:
- Unworn, unwashed, and in original condition.
- Free from dirt, scuffs, odors, or signs of use.
- Returned in the original packaging with all tags attached.
2. Buy One, Get One Free (BOGO) Returns
For orders placed under our BOGO promotion, both pairs must be returned together to receive a full refund. If only one pair is returned, the refund will be calculated on the discount-adjusted price of the paid item.
3. How to Start a Return
- Email support@motion-addict.com within 30 days of delivery, including your order number and the reason for return.
- Our team will review your request and email you a prepaid return label or detailed return instructions within 24 business hours.
- Securely repack the item in its original box and drop the package off at the carrier indicated on the label.
- We will notify you by email as soon as the return is received and inspected.
4. Return Shipping Costs
- Defective, damaged, or incorrect items: MOTION ADDICT covers 100% of return shipping costs.
- Change of mind or wrong size: A flat return shipping fee of $7.90 will be deducted from your refund (US returns only).
5. Refund Processing & Timeline
Once your return is received and inspected, we will issue your refund to the original payment method within 3 business days. Depending on your bank or card issuer, the funds may take an additional 5–10 business days to appear on your statement. You will receive an email confirmation once the refund has been processed.
6. Exchanges
Need a different size or color? We are happy to exchange unworn items within 30 days of delivery at no additional cost (excluding return shipping for change-of-mind requests). Email us with your order number and the desired replacement, and we will arrange the exchange.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please email support@motion-addict.com within 7 days of delivery, including a clear photo of the issue and your order number. We will ship a replacement at no cost or issue a full refund—your choice.
8. Non-Returnable Items
- Items that have been worn, washed, or visibly used.
- Items returned more than 30 days after delivery.
- Items returned without their original packaging or tags.
- Final-sale, gift cards, or clearance products (clearly marked at checkout).
9. Late or Missing Refunds
If you have not received your refund 10 business days after our confirmation email, please first check with your bank or credit card issuer, as processing times vary. If the refund is still not visible, contact us at support@motion-addict.com and we will assist immediately.
10. Contact
Any question about a return or refund? Our US-based support team is here to help at support@motion-addict.com. We reply within 24 hours on business days.